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IT Helpdesk Specialist

IT Helpdesk Specialist

Brand/Group 
Global Operations Group
Job Locations 
US-MI-Rockford
Job Function 
Information Technology
Min. Exp.(Yrs) 
1
Type 
Full Time

More information about this job

Overview

 

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Wolverine Worldwide is a global marketer of branded footwear, apparel, and accessories. With an established global footprint that spans approximately 200 countries and territories, as well as a rock-solid infrastructure, Wolverine Worldwide is dedicated to advancing the following brands that comprise the ever-expanding portfolio: Bates, Chaco, Cat Footwear, Harley Davidson Footwear, Hush Puppies, Keds, Merrell, Saucony, Sperry, and Wolverine. Wolverine Worldwide’s continued success is driven by our ability to stay true to our simple mission: we empower, engage and inspire our consumers – every step of the way.

GENERAL FUNCTION

Provide our internal customers with 1st and 2nd level technical support across multiple IT platforms worldwide.

Responsibilities

PRIMARY DUTIES   

  • Maintains broad understanding of various types of hardware and software, including Windows, MAC, and iOS environments.  
  • Supports cross-team functions such as invoicing, purchasing, licensing, etc.
  • Acts as a central point of communication between IT and brands and departments.
  • Partner with various IT teams to process and escalate information.
  • Evaluates and recommends modifications to process for improvements; participates effectively in team assignments.
  • Provide technical and procedural training for our customers and business partners in both formal and informal settings.
  • Administrate and utilize various endpoint management tools.
  • Participates and supports disaster recovery initiatives and change management standards and procedures.
  • Interacts in a cross-team capacity to meet customer and organizational needs.
  • Participate in an on call support rotation which includes evenings and weekends.
  • Performs duties consistent with the company’s AAP/EEO goals and policies.
  • Performs other duties as required/assigned by manager.

Qualifications

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

  • Bachelor’s degree or equivalent work experience.
  • 1-3 years’ experience in an IT support role.
  • Strong analytical, problem solving and organizational skills
  • Ability to operate independently or as part of a team.
  • Ability to establish and maintain effective working relationships.
  • Strong verbal and written communication skills.

Committed to a diverse workforce, we are an Equal Opportunity Employer (Minorities/Women/Veterans/Disabled).