The dealer services rep is responsible for providing effective customer service for all internal and external customers by using in-depth knowledge of company products and programs. To provide an excellent customer service experience as the acting liaison, keenly listening, resolving customer concerns in a timely manner and utilizing creative problem solving skills while developing rapport and relationships.
The dealer services associate reports directly to a dealer services manager or a dealer services supervisor. He/she is responsible to achieve the Corporate Vision. The dealer services associate will possess problem analysis abilities, excellent written, verbal and interpersonal skills while working effectively in a high paced team environment.
It is recommended that the Dealer Services Associate have experience in a business/customer service environment. He/she must demonstrate abilities to problem solve, handle multiple tasks, organize, work in a fast-paced environment and balance between quality and quantity of work. Must have a high school diploma or GED, associate’s degree a plus. He/she must be proficient in Excel, Word, Outlook, SharePoint, and website navigation.
The Dealer Services Associate must have the ability to anticipate problems and take appropriate action. He/she must be able to make decisions based upon experience, analysis and judgment. The Dealer Services Associate is accountable for the execution of daily tasks to effectively manage an assigned order base to facilitate the timely shipments of orders. He/she must understand, practice and provide “best in class” customer service to our retailers.
Normal office environment.