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Credit Shared Services Supervisor

Credit Shared Services Supervisor

Job Locations 
Job Function 
Min. Exp.(Yrs) 
Full Time

More information about this job




Wolverine Worldwide is a global marketer of branded footwear, apparel, and accessories. With an established global footprint that spans approximately 200 countries and territories, as well as a rock-solid infrastructure, Wolverine Worldwide is dedicated to advancing the following brands that comprise the ever-expanding portfolio: Bates, Chaco, Cat Footwear, Harley Davidson Footwear, Hush Puppies, Keds, Merrell, Saucony, Sperry, and Wolverine. Wolverine Worldwide’s continued success is driven by our ability to stay true to our simple mission: we empower, engage and inspire our consumers – every step of the way.



Manages the cash application and deductions team members located in the US. Controls the cash application activities of all incoming customer payments for the US and Canada as well as reviews, reports, and the reconciliation of outstanding customer deductions.


  • Manage the Cash Receipts process by insuring all cash received is posted, reconciled and balanced within established timeframes.
  • Maintains relationship with our banking partners for lockbox and cash receipt related activities. Communicates with bank representatives on new technologies, product offerings, and daily issues.
  • Recommend additional efficiency tools as well as ensure the maximization of cash application and deductions workflow software.
  • Responsible for managing, controlling and reducing the dollar volume of outstanding customer deductions, while promoting good customer relations.
  • Establish good working relationships; being the liaison with the brands, IS Department, and Customer Service.
  • Reviews and develops process improvements that streamline the cash posting and deduction processes.
  • Assist in the implementation and testing of new software and upgrades to current software.
  • Manages S/D credit memos and debit memo process to ensure that all documents are completed and approved in a timely manner.
  • Oversees periodic deduction reporting and performs detailed analysis of the deduction portfolio.
  • Ensures proper training for new and existing employees to ensure consistency and maximize efficiency in SAP, Receivables Edge and BW.
  • Directs activity of each employee giving appropriate guidance and instruction; clearly communicates expectations, goals and targets.
  • Evaluates procedures established by management and confers with immediate supervisor/human resources regarding administration of discipline.
  • Assists in the career development of direct reports.
  • Reviews and approves period end cash reconciliation to accounts receivable sub-ledger and general ledger accounts.
  • Monitor and periodically review employee standards of performance.
  • Performs duties consistent with the Company’s AAP/EEO goals and policies.
  • Performs other duties as required/assigned by manager.


  • Bachelor’s degree (preferably in Accounting or Finance) or equivalent work experience.
  • Minimum 3 years accounts receivable and supervisory experience.
  • Previous retail experience dealing w/major accounts preferred.
  • Ability to handle multiple tasks in an effective, timely and professional manner.
  • Good interpersonal, leadership and communication skills.
  • PC proficiency with Word, Excel, Access.
  • SAP experience a plus.
  • Knowledge of banking/lockbox standards is a plus.

Committed to a diverse workforce, we are an Equal Opportunity Employer (Minorities/Women/Veterans/Disabled).