• IT Helpdesk Specialist

    Job Locations US-KY-Louisville
    Brand/Group
    Global Operations Group
    Job Function
    Information Technology
    Min. Exp.(Yrs)
    3
    Type
    Full Time
  • General Function

    Logo

    Wolverine Worldwide is a global marketer of branded footwear, apparel, and accessories. With an established global footprint that spans approximately 200 countries and territories, as well as a rock-solid infrastructure, Wolverine Worldwide is dedicated to advancing the following brands that comprise the ever-expanding portfolio: Bates, Chaco, Cat Footwear, Harley Davidson Footwear, Hush Puppies, Keds, Merrell, Saucony, Sperry, and Wolverine. Wolverine Worldwide’s continued success is driven by our ability to stay true to our simple mission: we empower, engage and inspire our consumers – every step of the way.

    Support our employees and the IT Systems and Endpoints used within the Distribution Center production environment.

    Primary Duties

    • Support, maintain, and repair various endpoint hardware devices, including Zebra handheld computers, PC’s and laptops, tablets, Zebra label printers, LaserJet printers, Cisco VOIP phones, smartphones, etc.
    • Support distribution center software applications, including Warehouse Management, Learning Management, PKMS, Microsoft Office, SOTI, etc.
    • Assists team members and internal customers with problem solving related to warehouse endpoints and the attached systems; supports assigned endpoints and systems (24 x 7); participates in addressing problems outside specific assignment to insure warehouse operations are not interrupted or delayed. 
    • Provide technical and procedural training for employees and other business partners in both formal and informal settings.
    • Cross-trains and serves in a backup IT support role for the warehouse management system, supporting warehouse processes and procedures.
    • Understands warehouse management systems and demonstrates that knowledge by supporting warehouse processes, with focus on ways to enhance and/or improve them.
    • Administrate and manage various endpoint management tools.
    • Participates and supports disaster recovery initiatives and change management standards and procedures.
    • Uses standard IT methods and processes to complete tasks and projects; assists in developing methods and processes when required
    • Increases technical and business proficiency through professional development and work assignments.
    • Provides on call support, including nights and weekends.
    • Performs other duties as required/assigned by manager.
    • Performs duties consistent with the company’s AAP/EEO goals and policies.

    Knowledge, Skills and Abilities Required

    • Bachelor’s degree in Information Systems or related field.
    • 3+ years’ experience in an IT hardware support role.
    • Strong analytical, problem solving and organizational skills
    • Self-Motivated and directed with the ability to work independently or as part of a team.
    • Experience supporting Zebra/Motorola devices a plus (printers, handheld computers, etc.)
    • Ability to operate independently or as part of a team.
    • Ability to establish and maintain effective working relationships.
    • Strong verbal and written communication skills.

     

    WORKING CONDITIONS
    Normal office environment.

     

    The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties and skills which may be required.


    Committed to a diverse workforce, we are an Equal Opportunity Employer (Minorities/Women/Veterans/Disabled).

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