• EMEA International Account Services Key Account Specialist

    Job Locations UK-London
    International EMEA
    Job Function
    Business Development
    Min. Exp.(Yrs)
    Full Time
  • General Function


    Wolverine Worldwide is a global marketer of branded footwear, apparel, and accessories. With an established global footprint that spans approximately 200 countries and territories, as well as a rock-solid infrastructure, Wolverine Worldwide is dedicated to advancing the following brands that comprise the ever-expanding portfolio: Bates, Chaco, Cat Footwear, Harley Davidson Footwear, Hush Puppies, Keds, Merrell, Saucony, Sperry, and Wolverine. Wolverine Worldwide’s continued success is driven by our ability to stay true to our simple mission: we empower, engage and inspire our consumers – every step of the way.


    Reporting to the Senior Manager, this important and high-profile role is to deliver multiple brand products and services to a selected Key Account in the EMEA region.  Acting as an ambassador for Wolverine and its Brands the specialist will continually review cross brand/ model operations to ensure operational efficiency & exceptional service levels. Acting as the voice for the Key Account this role sets the standard for service delivery across the IAS department.


    Primary Duties

    • Coordinate activities across multiple brands & functions to ensure Key Accounts are fully informed of the status of their orders.
    • Contribute and participate in regular Tracker Meetings to deliver against Brand Group revenue forecasts.
    • Supports the S&OP process by building relationships & enhancing operational visibility (Reporting, Milestone management, Dashboards etc)
    • Leads and drives process improvements and ‘best practice’ for enhanced efficiencies to support growth plan and opportunity Review the resources & skills required to consistently deliver excellent customer service.
    • Facilitates development and training of the Key Account regarding WWW process & systems.
    • Work closely with Credit Control and CPO’s to ensure all payments to vendors / LC’s are in place and compliant.
    • Attends, prepares performance analysis, and leads Key Account meetings at Lockdown & Conference.
    • Support the Director in delivering the Distributor business plan and initiates actions required within wider teams to achieve the shipment targets.
    • Provide support to the Sales teams to drive growth.
    • Performs other duties as required/assigned by manager.

    Knowledge, Skills and Abilities Required

    • SAP/Business Warehouse experience preferred
    • At least 3 yrs previous experience in the same/similar wholesale merchandising environment
    • Excellent interpersonal, leadership & communication skills essential
    • Advanced Excel experience level essential as is being highly numerate
    • Highly motivated, confident and organised individual required
    • Works well under pressure and when working to tight deadlines
    • Languages would be an advantage. German would be beneficial.



    Normal office environment.  Some travel required.

    The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties and skills which may be required.

    Committed to a diverse workforce, we are an Equal Opportunity Employer (Minorities/Women/Veterans/Disabled).


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