• Vendor Relations Coordinator

    Job Locations US-IN-Richmond | US-MI-Rockford
    Richmond Share Services
    Job Function
    Customer Service
    Min. Exp.(Yrs)
    Full Time
  • General Function


    Wolverine Worldwide is a global marketer of branded footwear, apparel, and accessories. With an established global footprint that spans approximately 200 countries and territories, as well as a rock-solid infrastructure, Wolverine Worldwide is dedicated to advancing the following brands that comprise the ever-expanding portfolio: Bates, Chaco, Cat Footwear, Harley Davidson Footwear, Hush Puppies, Keds, Merrell, Saucony, Sperry, and Wolverine. Wolverine Worldwide’s continued success is driven by our ability to stay true to our simple mission: we empower, engage and inspire our consumers – every step of the way.

    Provide day-to-day Vendor Relations and claims support for the Richmond Customer Contact Center, all distribution facilities and EDI.  Coordinate receipt of all new and updated customer documents and payment deductions. Disseminate information to all parties on a timely basis, maintain Customer Master Files, and research and resolve various deductions made from Wolverine Worldwide customers’ payments.  Become familiar with Wolverine Worldwide’s policies and procedures and with the business practices of individual customers.  Work together with customer services associates, the distribution center and brand operations to identify and recommend action on recurring problems.

    Primary Duties

    • To manage and maintain a Vendor Compliance Library across all brands.  Responsible for executing the process to disseminate information across all brands.
    • To follow the process to coordinate the receipt and review of all new and updated documents including routing guides, shipping and handling requirements, ordering policies and other functional requirements.
    • To read and analyze Vendor Compliance Guides and to document all noncompliance issues and submit to the Shared Services Manager.
    • To perform all maintenance and audits on the Customer Master Files, i.e. customer address fields, CSA codes and print acknowledgment changes across all brands.
    • To ensure changes are made to the files in the time specified by the Retailer’s Vendor Compliance Guide.
    • To research, evaluate and resolve deduction and claims made by our customers. 
    • To obtain necessary documentation to support or deny customer’s deductions.
    • To maintain validity and priority of customer accounts receivables by analysis, offsetting entries and correcting discrepancies. 
    • To use sound judgment when making decisions by utilizing the Brand/division sign-off matrix.
    • To monitor established internal controls to assure proper compliance of the customer’s requirements.
    • To develop and maintain professional relationships with our accounts, by utilizing effective communication tools and techniques.
    • Performing duties consistent with the Company’s AAP/EEO goals and policies.
    • Performing other duties as required/assigned by manager.

    Knowledge, Skills and Abilities Required

    • The Vendor Relations Coordinator reports to the Shared Services Manager or Shared Services Supervisor. The department provides support to the Customer Service Team as well as all distribution facilities and EDI. The team is responsible for maintaining all Vendor Compliance Guides, Customer Master Files, and researching and resolving items charged against Wolverine through accounts receivables, which would include customer returns, claims for short shipments or non-delivery of goods, shipping and handling errors, etc. Must be able to use creative problem-solving skills to identify ways of preventing recurring penalties and must communicate clearly, in writing and verbally, with both our customers and other associates.  Must be able to make sound financial decisions regarding Wolverine Worldwide’s assets, this includes staying up-to-date with policies and procedures. Must know how to disseminate the information contained in the Vendor Compliance Guide as well as have an understanding of the Wolverine Worldwide Performance Guidelines.   Must be able to work with a diverse group of people, including other associates, managers, team leaders and various corporate and outside business associates  
    • Logistics background is required. Knowledge and experience in finance is a plus. Must demonstrate effective interpersonal skills in communicating both in writing and verbally with a diverse group of people. Must be a self-starter and able to work independently and as a team member.   Must have the ability to solve problems and handle multiple tasks.  Must demonstrate the ability to prioritize and organize work in a fast-paced environment and balance between quality and quantity of work. Must have a strong working knowledge of Word and Excel.
    • The Vendor Relations Coordinator must be able to make decisions based upon experience, knowledge and judgment.  Must have the ability to anticipate needs and provide solutions.  Must be resourceful and detail oriented.
    • He/she will develop and maintain a productive working relationship with the members of Corporate Customer Service, all distribution facilities and the EDI Group. Will be accountable for reviewing, researching, analyzing, and resolving deductions and claims made by our customers by following Wolverine Worldwide’s policies and providing adequate documentation supporting his/her decisions. Will be responsible for the accuracy, timeliness and maintenance of the Customer Routing Guides and Master Files across all brands.  Will be accountable for meeting corporate practices and maintaining a professional attitude at all times.

    Normal office enviornnment. NOTE: This role will reside in the Richmond location. Some travel may be required.

    Committed to a diverse workforce, we are an Equal Opportunity Employer (Minorities/Women/Veterans/Disabled).

    The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties and skills which may be required.


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