• HR Service Center Rep

    Job Locations US-MI-Rockford
    Human Resources
    Job Function
    Human Resources
    Min. Exp.(Yrs)
    Full Time
  • General Function


    Wolverine Worldwide is a global marketer of branded footwear, apparel, and accessories. With an established global footprint that spans approximately 200 countries and territories, as well as a rock-solid infrastructure, Wolverine Worldwide is dedicated to advancing the following brands that comprise the ever-expanding portfolio: Bates, Chaco, Cat Footwear, Harley Davidson Footwear, Hush Puppies, Keds, Merrell, Saucony, Sperry, and Wolverine. Wolverine Worldwide’s continued success is driven by our ability to stay true to our simple mission: we empower, engage and inspire our consumers – every step of the way.

    The HR Service Center Rep provides excellent customer service to all employees by determining requirements, resolving problems, fulfilling requests, maintaining databases and ensuring thorough, accurate and timely responses to inquiries.  Supports managers and HR Business Partners by performing a wide variety of duties requiring independent review, summation and analysis of information.


    Primary Duties

    • Provides first point of contact and excellent customer service for customers including employees, managers, HR Business Partners, former employees and others.  Supports interactions via telephone, email, in-person and other technology.
    • Maintains global employee records in HR system ensuring information is thorough, accurate and in compliance with federal and state laws.
    • Enter employee data (personal data, job information, compensation, pay rate changes, etc.) into the HR system.  Ensures the information is accurate and adheres to corporate standards.
    • Handles diverse and confidential information requiring extreme accuracy, independent judgement and discretion.
    • Ensure employee I-9’s are complete and accurate to be E-Verified within the required time to maintain company compliance.
    • Answers inquiries and provides information to employees and/or other authorized persons regarding employee records and/or company policy in accordance with established procedures.
    • Manage the unemployment claims process to provide timely information to the states in order to protest necessary unemployment claims.
    • Manage the Human Resource electronic employee file system and process, including preparing records for scanning, scanning and working as a liaison between DataBank and WWW.
    • HRIS system configuration of Job Codes including new job codes and updates to existing job codes; determining the appropriate values for the system.
    • Run various audits to ensure the integrity of the data as the data is integrated with payroll, benefits and various vendors.
    • Train retail store managers on TAM, I-9’s and online termination processes.
    • Assist HR Generalists with various items such as creating requisitions, completing job status change forms, creating organizational charts, etc.
    • Responsible for paying invoices, via Accounts Payable system, for HR vendors.
    • Assist HRIS with PeopleSoft testing as needed.
    • Performing duties consistent with the Company’s AAP/EEO goals and policies.
    • Performing other duties as required/assigned by manager.

    Knowledge, Skills and Abilities Required

    • 2+ years of HR experience or equivalent skills
    • Excellent Customer Service, verbal and written communication skills
    • Ability to multi-task.
    • Proficient use of a computer, Outlook, Excel and Word.
    • Good organizational, time management and problem solving skills.
    • Ability to establish and maintain good working relationships with employees at all levels in the organization.
    • E-Verify certification preferred


    Normal office environment.


    Committed to a diverse workforce, we are an Equal Opportunity Employer (Minorities/Women/Veterans/Disabled).


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