• Account Setup Specialist

    Job Locations US-IN-Richmond
    Brand/Group
    Richmond Share Services
    Job Function
    Customer Service
    Min. Exp.(Yrs)
    1
    Type
    Full Time
  • General Function

    Logo

    Wolverine Worldwide is a global marketer of branded footwear, apparel, and accessories. With an established global footprint that spans approximately 200 countries and territories, as well as a rock-solid infrastructure, Wolverine Worldwide is dedicated to advancing the following brands that comprise the ever-expanding portfolio: Bates, Chaco, Cat Footwear, Harley Davidson Footwear, Hush Puppies, Keds, Merrell, Saucony, Sperry, and Wolverine. Wolverine Worldwide’s continued success is driven by our ability to stay true to our simple mission: we empower, engage and inspire our consumers – every step of the way.

    This role will create and maintain SAP customer master records for wholesale and retail partners in the US and Canada, as well as the International Distributor/Licensee and Wolverine Leathers business models.  This position responsible to understand account setup requirements, and to complete requests with a high degree of accuracy and within established service level agreements.  This position will also create and maintain online product catalogs for Wolverine Worldwide’s Business to Business website(s) and provides technical helpdesk assistance to website users and other business partners.

    Primary Duties

    • Monitor and review account setup and master data maintenance requests against established requirements and criteria.
    • Create and assign team workorders in SharePoint; reject requests needing additional information or approval.
    • Complete account setup and master data changes in SAP and other software application (Dunn & Bradstreet, Retail Locator, etc.).
    • Use SAP queries and Excel workbooks to run reports, conduct master data audits, and manage data cleanup projects
    • Set up and maintain business to business online catalogs using Catalog Builder, Digital Media Hub, Photoshop, and other software applications.
    • Provide technical helpdesk assistance to website users by phone and/or email.
    • Research and resolve account setup issues which may cause other business processes to fail.
    • Identify and communicate website issues related to content and functionality.
    • Participate in developing, documenting and enforcing departmental standard operating procedures.
    • Continuously seek ways to improve service levels, challenge existing processes, and make recommendations for process improvements.
    • Perform duties consistent with the Company’s AAP/EEO goals and policies.
    • Perform other duties as required/assigned by the supervisor or manager.

    Knowledge, Skills and Abilities Required

    • 2 years of experience in a business/office environment providing data entry, account management, and/or technical helpdesk services
    • High school diploma or GED; college degree preferred. 
    • SAP and Photoshop experience a plus
    • Intermediate to advanced knowledge of Excel functions, formulas, and pivot tables; visual basic programming language a plus
    • Ability to apply critical thinking and creative problem solving to identify, troubleshoot, and resolve data and process issues
    • Ability to understand and apply individual and team productivity standards to ensure workload balance
    • High degree of accuracy and attention to detail
    • Excellent written and verbal communication skills which reflect courtesy and professionalism in all circumstances

    WORKING CONDITIONS

    Normal office environment. Some travel may be required.

    The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties and skills which may be required.

     

    Committed to a diverse workforce, we are an Equal Opportunity Employer (Minorities/Women/Veterans/Disabled).

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