• IT Helpdesk Specialist - Retail

    Job Locations US-MI-Rockford
    Information Technology
    Job Function
    Information Technology
    Min. Exp.(Yrs)
    Full Time
  • General Function


    Wolverine Worldwide is a global marketer of branded footwear, apparel, and accessories. With an established global footprint that spans approximately 200 countries and territories, as well as a rock-solid infrastructure, Wolverine Worldwide is dedicated to advancing the following brands that comprise the ever-expanding portfolio: Bates, Chaco, Cat Footwear, Harley Davidson Footwear, Hush Puppies, Keds, Merrell, Saucony, Sperry, and Wolverine. Wolverine Worldwide’s continued success is driven by our ability to stay true to our simple mission: we empower, engage and inspire our consumers – every step of the way.

    An IT Helpdesk Specialist will provide owned retail stores with second-level technical support across multiple IT platforms.

    Primary Duties

    • Maintains broad understanding of various types of hardware and software, including point of sale devices, store networks, and other supporting devices and systems
    • Supports cross-team functions on activities such as networking and security
    • Acts as a central point of communication between retail stores and multiple internal and external partners
    • Acts as escalation point and reference for external Level 1 support
    • Partner with various IT teams to process, communicate and escalate information
    • Evaluates and recommends process improvements; participates effectively in team assignments
    • Provides technical and procedural documentation or training for internal customers and external business partners in both formal and informal settings
    • Administrates and utilizes various endpoint management tools
    • Participates in and supports disaster recovery initiatives; adheres to change management standards and procedures
    • Interacts in a cross-team capacity to meet customer and organizational needs
    • Participate in an on-call support rotation which includes evenings and weekends
    • Performs duties consistent with the company’s AAP/EEO goals and policies
    • Performs other duties as required/assigned by manager

    Knowledge, Skills and Abilities Required

    • Bachelor’s degree (or its foreign equivalent) in Computer Science, Information Systems, a Business discipline or related field or equivalent work experience
    • 1-3 years’ minimum experience in an IT support role
    • Strong analytical, problem solving and organizational skills
    • Ability to operate independently or as part of a team
    • Ability to establish and maintain effective working relationships
    • Strong verbal and written communication skills

    Normal office environment. Some travel required.

    The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties and skills which may be required.

    Committed to a diverse workforce, we are an Equal Opportunity Employer (Minorities/Women/Veterans/Disabled).


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